Privacy policy

This Privacy Policy (“Privacy Policy”) outlines how FirewallX, a firewall service solution provided by BhaiFi Networks Private Limited, collects, uses, discloses, and protects information. It complies with the requirements under applicable Indian laws, including Section 43A of the Information Technology Act, 2000 (“IT Act”) and the SPDI Rules, 2011.

Scope

This Privacy Policy applies to all current and former users of FirewallX, as well as any interactions through our website, services, or other platforms related to the use of our firewall solutions (“Platform”). By using FirewallX, you agree to this Privacy Policy, including any updates made from time to time. If you do not agree, please discontinue the use of our services and Platform.

Information We Collect

We collect the following types of information from you, either directly through the Platform or through interactions with our services:

• User Information
  Name, email address, phone number, company details, and job designation provided when registering or interacting with our service.
• Usage and Behavioral Data
  Information on how FirewallX is used, including IP addresses, browser types, login details, session activity, and device information.
• System Logs and Technical Information
  Data related to network activity, traffic patterns, firewall events, and logs that enable us to monitor and improve FirewallX.
• Third-Party Integration Information
  Information gathered when integrating FirewallX with third-party services for functionality or troubleshooting purposes.

How We Use Your Information

The collected data allows us to:

• Manage, monitor, and optimize the performance of FirewallX.
• Provide support services, including troubleshooting and issue resolution.
• Conduct research and improve the effectiveness of our security solutions.
• Ensure compliance with regulatory and security requirements.
• Communicate relevant updates, alerts, and notifications about FirewallX.

Sharing of Information

We may share your information with:

• Service Providers: External vendors assisting with data hosting, analytics, and technical operations.
• Authorities: Regulatory bodies or law enforcement if required by law or to prevent illegal activities.
• Business Partners: For purposes of improving security solutions and ensuring uninterrupted service delivery.

We may also share aggregated, non-personally identifiable information with partners for operational improvements.

Third-Party Links

FirewallX may include links to external services or tools that operate independently. We are not responsible for the data practices or policies of these third parties. It is recommended that you review their respective privacy policies before using those services.

Your Rights and Choices

You may access, update, or request deletion of your personal data by contacting us at privacy@firewallx.ai. Deletion of essential information may limit your access to FirewallX or affect our ability to provide services.

Data Security

We implement strict security protocols to protect your data, including:

• Regular reviews of storage and data processing practices.
• Restricting access to sensitive data to authorized personnel.

Despite our efforts, no system is completely secure. We cannot guarantee absolute protection against unauthorized access or unforeseen events.

Retention Policy

Personal data will be retained only as long as necessary for operational, legal, or business purposes. Data may be anonymized for research or analytical purposes after a reasonable period.

Disclaimer

While we strive to protect your privacy, complete security cannot be guaranteed. Use of FirewallX is at your own risk, and we are not responsible for unauthorized access or disclosure of data beyond our control.

Indemnity

You agree to indemnify BhaiFi Networks Private Limited for any disputes or damages arising from your use of FirewallX, including unauthorized disclosure of information to third parties.

Grievance Officer Contact Information

If you have any concerns or complaints regarding this Privacy Policy or the handling of your data, you may contact:

Mr. Amit BhaiFi Networks Private Limited
1st Floor, Plot Number 65, Sector 44, Gurgaon, Haryana-122003, India
Email: grievance@firewallx.com

This privacy policy ensures your data remains protected while aligning with the operational and regulatory needs of FirewallX